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Home > Terms & Conditions

Terms & Conditions

By placing an Order, you agree to be bound by the Terms and Conditions as laid out below. These do not affect your statutory rights. Any contract created by placing an order with us will be governed by English law.

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Ordering

We accept orders via our website,by email, telephone, fax and post. The important thing is we know exactly what you require; therefore, please include as many details as possible. The most common oversight is what colour/finish the goods are; this means another email/fax/ phone call to confirm details which slows down the whole ordering process! All web orders are acknowledged and availability of goods confirmed; unless previously discussed. We aim to ship all orders within 24 to 48 hours of receipt of order ; assuming the goods are in stock and allowing for Weekends and Business holidays.

If not, we will let you know; and will advise, to the best of our knowledge, how long they are likely to be and the options open to you as a result. If you wish to wait, we accept your order and await our delivery and ship as soon as they arrive. If your order can be partially completed but for a few small items; we can arrange for these to follow; usually by post at No additional cost.

All orders placed via our website are charged through the automated payment gateway. Even if they are not in stock, in this case you will be notified ASAP.

VAT and Duty

If you live or the goods are being delivered within the EU; we have to charge you UK VAT on top of the website prices (at the new 2011 rate of 20%) unless you are EU based (not UK) and can supply us with a valid EU VAT Registration number; which we can verify as being attributable to the business or name you wish us to charge.

VAT rules and regulations are approaching draconian in the UK; and it is essential to our business that we work within them - therefore there will be no exceptions for any reason whatsoever. Outside of the EU there is no VAT payable; however; you may be liable for local Customs duty and or taxes. Please check with your local authorities what is applicable as we are unable to advise on this. Duty is payable to the courier on or prior to delivery of the goods; who will have already paid these in advance on your behalf to clear customs - they may also add a brokerage fee for this service - we cannot be responsible for these.

We do our best with the use of the correct tariff codes and paperwork to minimise this liabilty - however; these charges are completely outside of our control. Under no circumstances can we under value goods on paperwork to reduce Customs and duty charges. This constitutes fraud and has serious implications for us. Please do not ask us to do so.

Secure Ordering Process

Using features included with internet browsing software and a secure server , your orders are processed securely. When you go to our secure server form, your browser automatically changes to a secure form (Denoted by https:// address in secure mode rather than the usual http://) Depending on which browser you are using, your browser will show the secure symbol (a padlock for Internet Explorer for example) in either the bottom left or lower right corner of your window. When the secure symbol is displayed, your order is encrypted by the Secure Sockets Layer (SSL) technology to ensure the security of the information when it is transmitted to the secure server; having completed the order page together with your personal details; then you are directed through to the payment page.

Carriage and delivery

All carriage charges are based on what it costs us (we do not intend to profit on carriage charges) - this includes insurance and packing charges. We prefer to use DPD Couriers, UPS, DHL or Royal Mail for the dispatch of our goods - though we will endeavour to accommodate your preferred carrier. Delivery times quoted are our best estimates of the service offered by our couriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

Warranties

All our equipment (unless stated otherwise) is brand new unopened goods; supplied with an UK warranty which is as standard 12 months; though some manufacturers do offer longer: full details on the product descriptions.

Returns Policy

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations (applicable for UK and EU customers only), Teamwork Digital Ltd does not sell products on a trial basis. We are happy to advise on suitability and specifications of products prior to receipt of order.

Cancellations

Under the distant selling act, you have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by: e-mailing us at sales@teamworkphoto.com stating your name, a description of the goods or services concerned and the order number of the cancelled order, or faxing us on +44 (0)207-436-5212 or by post to 41-42 Foley Street, London, UK, W1W 7JN - please include your order reference number and delivery details in any correspondence. If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Teamwork Digital Ltd at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery - we are happy to advise best method. All returns are subject to the following conditions, except where the goods are faulty or have been incorrectly described:

The product must be complete and in 'as new' condition (e.g. if the box / packaging has been opened to examine the product it must have done so without damaging or marking the product or packaging). The product must not have been used or installed and should be returned with the original box, packing and accessories it was received with. Software, memory cards, DVDs, film and similar products can only be accepted if still sealed. Original proof of purchase is required and any free gifts supplied with the product should be returned. Any items that have been specially ordered to your individual specification or personalised will not be refunded. Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

Faulty or incorrectly described Goods

Goods that are Faulty within the warranty period will therefore need to be returned to Teamwork Digital Ltd in the UK to be sorted - unless advised otherwise - at the customers cost. Please contact us before returning faulty goods; so, we can advise of the correct paperwork etc required. We reserve the right to replace / refund / repair goods under warranty. Goods returned faulty within 10 days in as new condition in their original packaging with all the components intact will be replaced or the monies refunded; up to 28 days the goods will be replaced or the monies refunded at our discretion; after 28 days or in soiled condition will be repaired under warranty. This does not cover faults caused by accident, neglect, misuse or normal wear and tear. Teamwork Digital shall not be liable for any consequential loss or damage resulting from the supply of goods or services or their failure, malfunction or unsuitability or any circumstances beyond our reasonable control.

Product Images

The product images shown on this website are for illustrative purposes only and do not necessarily represent the actual product e.g. colours and/or finish may sometimes be different from the product image. If in doubt, please get in touch with us and we will be happy to advise.

WEE Take Back Scheme

Teamwork are part of the WEE take back scheme (Valpak ID 8347)

Teamwork is obliged under the new regulation to offer customers a free take back scheme on a like for like basis when you buy a new electrical product from us. Customers must bring the goods to the sales office or post to them us within 28 days of purchase. We will arrange correct safe desposal of your goods.

Teamwork Digital Limited is a Company registered in England and Wales.

Company registration no: 4379822.

VAT registration no: GB 796 0207 17.

Registered office: 1 Winchester Place, North Street, Poole, Dorset, BH15 1NX

Footnote

We hope the above terms and conditions covers the most frequently asked questions. We aim to offer the kind of service we would like to receive ourselves. We offer honest , truthful advice and information; we do not employ automated replies or stock answers, over the years we have built up a reputation and a list of clients who have been kind enough to recommend us through many websites, forums and to friends and colleagues.

We guard this reputation fiercely and this should be your guarantee of our intentions toward you - we need you to be happy and dealing with us to be straightforward and painless - At the end we are only humans (honest) so please do let us know if we fail you in any way... direct feedback good or bad is always helpful to keep our service up to the required standard.

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