Billingham | Camera Bags | Shoulder Bags
"A British design classic"- Billingham have been making their famous canvas camera bags for over 20 years. They have become the standard for users all over the world and they represent the best of British craftsmanship and design.
Whilst Billingham do their best to ensure every product reaches the high standards they set themselves, even Billingham staff and suppliers are not perfect - we recognise this, but undertake that in the unlikely event of materials or workmanship proving to be faulty on a Billingham product, they will do their utmost to put it right.
They carefully monitor their materials and manufacturing procedures to ensure the highest possible quality and they guarantee their products worldwide for five years. Furthermore, should a Billingham product eventually fail through normal wear & tear, they offer a repair service.
Since faults in construction or materials don't always appear quickly and depend upon the frequency of use of the product, they will endeavour to address each guarantee claim individually; regardless of the age of the product to reach a resolution that is fair.
However it is limited to the original purchaser of the registered product; please take the time to fill in the Guarantee Card supplied with your bag and return it to them, or keep your receipt in a safe place. They are working on an online registration form and you can photograph your Guarantee Card and mail it to:
If you have a faulty product, please contact Teamwork or Billingham's Customer Services department:
Photographs that show your problem are always beneficial and often resolve issues quicker.
The Billingham Guarantee is in addition to your statutory rights as a consumer and in no way affects them.